Customer Care Information

Xpedite IT Solutions (Pty) Ltd Online Store Terms & Conditions, Privacy Policy and Refund Policy

This online service is owned and solely operated by Xpedite IT Solutions (Pty) Ltd Reg. 2019/ 066483/ 07 located at 77 Zeekoe Road, Eagle Park, Grassy Park, 7941 in Cape Town.

Online Purchases; Registration and Payment

You are required to register with Xpedite IT Solutions (Pty) Ltd before placing your first online order. You will also be required to provide certain personal information with regards to your Billing Details. Xpedite IT Solutions (PtY) Ltd will not accept any liability for damages suffered or losses you might incur from the unauthorised use of your personal information. Credit card information is not handled by the website or Xpedite IT Solutions (Pty) Ltd. That part of the shopping process handled by the Payment Gateway.

All purchases made via the Xpedite IT Solutions Online Store will be paid for on COD terms.

No transaction will transpire unless it is paid for in full.

Purchasing to Televisions: Customers are required to email a copy of their valid TV license in the form of a JPG or PDF file to prior to purchasing a Television.

By registering and using our online shopping services you automatically bind yourself to the general terms and conditions which applies to online purchases.


Clients will be updated on deliveries as soon as the Xpedite IT Solutions Procurement assistant receives updated information on the status their order from its suppliers.

Orders will be delivered directly to the client’s delivery address on a delivery note from the Xpedite IT Suppliers.

Deliveries are scheduled Mondays to Fridays from 8am to 5pm.

Deliveries are scheduled 3-5 working days once payment has taken place depending on stock availability.

Should any stock item not be available at the time of purchase, this information will be communicated to you by an Xpedite IT representative where an alternative delivery date will be provided or an alternative/available product should you be happy with such an undertaking.

Xpedite IT Solutions hereby binds itself to the delivery policies, terms and conditions of its various suppliers and courier service providers.

Should any product be accepted or signed for by anyone other than you at the delivery address provided by you, we will assume that the accepter of the product or products has been authorised by you.

All deliveries will only be made to Xpedite IT Solutions Clients that resides within the Republic of South Africa or has a certifiable delivery address within the Republic of South Africa.

Extra courier charges will be applicable for deliveries that has to be made to all outlining areas.

No deliveries will be made to high risk areas within the Republic of South Africa.

Xpedite IT Solutions (Pty) Ltd, will not be held liable for any delays of deliveries or services caused by elements or events that are beyond our control like acts of God or Government; strikes; wars; riots; lockouts; civil commotion; embargos; epidemics; damage or loss of goods while being transported.

Online Services of Xpedite IT Solutions

The Xpedite IT Solutions Online Store can only facilitate the purchasing of IT Hardware and Software listed on its store to areas outside Cape Town within the Republic of South Africa.

Our support services like cabling, printer repairs, computer and laptop repairs are currently only available for customers within the Cape Town Metropole.

Accepting of Stock

Clients of Xpedite IT Solutions are obligated to inspect and sign for all products being delivered to them. An Xpedite IT Solutions Invoice will be emailed to the client after the proof of delivery has been received from the supplier.

Should there be any missing items or damages to products being delivered, the receiver has to make a clear note of such findings on the delivery note that has to be returned to the supplier as well as the copy of the delivery note kept by the client of Xpedite IT Solutions at the time that goods are received.

Any damages to items being delivered must be reported by means of a written email to Xpedite IT Solutions with immediate effect (as soon as goods are received) with an accompanying photograph to prove the damages when stock was received. This has to be reported to the supplier within three (3) working days of the delivery. However, we will encourage our customers to act immediately in such a case.

Credits, Returns and Refunds

Returns of products has to be done within 7 days of purchase.

All stock items to be 100% sealed and packaged and in a resalable condition. All credit requests have to be submitted to Xpedite IT Solutions by means of a written email in order to initiate the credit process, this email has to be accompanied by the invoice and all paperwork for goods received by the client.

After the stock has been received and inspected by the supplier, we will supply the client with a written confirmation that the credit has been passed or declined on the basis of the results of the assessment submitted to us by the supplier. Should the credit be passed, the customer will be refunded with the purchase amount of the product by means of EFT. Should the credit be declined by the supplier, the client will be liable for all costs incurred while trying to get the product credited. this includes all courier and assessment fees.

Xpedite IT Solutions reserves the right to take legal action against any organisation, group of people or person who fraudulently facilitates or undertakes any unauthorised transaction or undertaking under our registered company name.

Errors and Omissions

Inadvertent delays, errors or omissions that may transpire within the terms; conditions and performance of this Agreement or the transactions contemplated hereby shall not constitute a breach of this agreement; provided that any such delay, error or omission is corrected promptly and as commercially practicable after the discovery thereof.